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Ionic inaccurate Heart rate

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‎05-03-2024 08:44 - last edited on ‎05-03-2024 12:55 by Fitbit Moderator

‎05-03-2024 08:44 - last edited on ‎05-03-2024 12:55 by Fitbit Moderator

My Ionic is recording crazy heart rates when not being worn. I take it off lay it on the dresser and it seems to have a pulse in the work out zone for several hours.

 

Moderator Edit: Clarified subject.

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‎05-14-2024 15:46

In response to Odyssey13

‎05-14-2024 15:46

Thanks for getting back to us @tjamscad. I'm sorry to hear that your Fitbit Ionic is recording crazy heart rates when not being worn. 

As @Odyssey13 mentioned, Ionic has voluntarily been recalled. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎05-03-2024 09:43

‎05-03-2024 09:43

Hi @tjamscad  the Ionic has been voluntarily recalled. Learn more about it here - click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-14-2024 15:46

In response to Odyssey13

‎05-14-2024 15:46

Thanks for getting back to us @tjamscad. I'm sorry to hear that your Fitbit Ionic is recording crazy heart rates when not being worn. 

As @Odyssey13 mentioned, Ionic has voluntarily been recalled. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer