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Ionic is dead

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‎09-25-2020 16:46

‎09-25-2020 16:46

My ionic died today. Last synced 12 hours ago. Screen is black and won't power up. Cleaned contacts, plugged in charger and nothing. Changed charger and location. Nothing. It's a brick! 

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‎09-26-2020 17:22

‎09-26-2020 17:22

@Pauline151 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned you already have a case with them please continue the communication through email they'll be happy to assist. 

 

I'll be around if you have any additional questions. 

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