Hi there @Sdj.79, welcome to the Community Forums. Thanks for the details provided in your post about your Ionic that is not responding and for taking the time to try fixing the issue prior to posting here.
As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):
- Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
- If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
- Try a different USB port or a UL-certified wall charger.
- Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
- Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
If you notice that your Ionic starts syncing with a blank screen you can try to change the clock face too.
Let me know on the outcome, I'll be around.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer