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Ionic is draining the battery quickly

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‎07-16-2021 02:47 - last edited on ‎07-16-2021 08:07 by Fitbit Moderator

‎07-16-2021 02:47 - last edited on ‎07-16-2021 08:07 by Fitbit Moderator

Suddenly battery duration passed from 5/6 days to not even one day. How can I solve the problem?

it is possible to change for a new one ?

it is normal after not even 3 years of use a so drastic change ?

 

Talking about fit bit ionic

 

Moderator edit: subject for clarity/merged posts  

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1 REPLY 1

‎07-16-2021 08:17

‎07-16-2021 08:17

Hello @robnox. Welcome to the community forums! 

 

Thank you for the detailed information. Regarding your questions, I'd like to let you know that we don't have an exchange program, but take into consideration that there are some factors that could impact the battery life of your Fitbit Ionic device. For a list of these factors and tips on how to extend it, please check: Can I extend my Fitbit device's battery life?

 

If those tips don't help, my best recommendation is that you please contact our Support Team. Note that they will be able to evaluate your options and provide further assistance. You can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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