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Ionic is stuck on Fitbit logo

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‎07-12-2021 15:40 - last edited on ‎07-16-2021 08:26 by Fitbit Moderator

‎07-12-2021 15:40 - last edited on ‎07-16-2021 08:26 by Fitbit Moderator

My icon is stuck on logo, and flashes logo flashes, I have tried pressing back button does nothing, how do I fix it

 

 

 

Moderator edit: subject for clarity

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‎07-13-2021 00:16

‎07-13-2021 00:16

Restarting the fitbit was a good thing to try but for the Ionic you need to press and hold the left and bottom right buttons for around 10 seconds.

 

If you've tried that without success then I think your best option would be to contact customer support via contact.fitbit.com 

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2 REPLIES 2

‎07-13-2021 00:16

‎07-13-2021 00:16

Restarting the fitbit was a good thing to try but for the Ionic you need to press and hold the left and bottom right buttons for around 10 seconds.

 

If you've tried that without success then I think your best option would be to contact customer support via contact.fitbit.com 

Best Answer

‎07-16-2021 08:30

In response to SteveH

‎07-16-2021 08:30

Hello @Neilburgess. Welcome to the community forums! @SteveH Nice to see you around and thanks for your input! 

 

@Neilburgess Thank you for the information and for the troubleshooting steps you've tried. At this time, I was able to see that you tried to contact our Support Team through chat, but it got disconnected. If you still need further assistance, I recommend trying to contact them one more time, it can be either through chat or over the phone, but phone wait times have been longer than normal, so I recommend initialing a chat. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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