Ionic is losing time due to syncing issues

[alih21]

My ionic keeps losing time. I have difficulty syncing it. Have 're started it reinstalled fitbit app, switched on and off blue tooth. What else can I Do?

Moderator Edit: Clarified subject

[alih21]

Hi, that's the same problem I have. It started after I did am update. It's now useless. Fitbit have broken my watch!!

Moderator Edit: Formatting

[RicardoFitbit]

Hi @alih21, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[alih21]

Hi Ricardo, thanks for your message. Ben at customer support was very helpful and assisted me with a factory 're set. Unfortunately since doing this the watch has stopped completely and won't even switch on. I don't know what to do next. I am so disappointed as I loved my fitbit ionic. I bought it in good faith a year ago and now it looks like I'll have to bin it.

Alison

Moderator Edit: Personal info removed

[RicardoFitbit]

You're welcome @alih21, your reply is also appreciated.

Thanks for taking the time to share your thoughts and personal experience with your Ionic device and the information that was provided by our Customer Support team. Since you already received assistance from them and I'm unable to check such information, I suggest you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you. 

Don't hesitate to ask me any additional questions you may have, I'll be around.