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Ionic is not Tracking Steps and Heart Rate

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‎09-12-2019 05:41

‎09-12-2019 05:41

My Fitbit Ionic device tracked everything perfectly fine till Sunday September 8th, and on Monday morning I had changed the clock face - since then it stopped tracking heart rate at all, and tracking steps almost to Zero.

I checked the community topics, someone suggested to restart Ionic in same situation - after restart it worked fine for 11 hours fine and but consumed whole battery quickly - after recharging it is behaving like the same. 

On Tuesday evening I reset my Ionic Tracker to factory reset and setup again - but no luck.

Now the situation is:

  • no step tracking
  • no heart rate tracking
  • battery is draining quickly

The Firmware and Fitbit Android app details are:

  • Firmware 27.33.1.30
  • App Version 3.5

Looking forward for a good workaround and/or permanent fix.

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20 REPLIES 20

‎02-05-2020 13:40

In response to umi101

‎02-05-2020 13:40

@umi101 Thanks for your feedback, we're always striving to improve our services offered. 

 

@Sal2305 Welcome to the Community. Thanks for the details mentioned. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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