Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic is not getting Whatsapp notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

hi, 

It looks like I only have the option to sync with one message app. I have the choice of text, whats app or Viber.  Even when I tick one of them, I have not getting the notifications.  I have notifications turned on, but the only notification I get is when my phone is ringing/ missed call. 

 

1. Is this the normal that we can only chose one text app? It looks like from other forums we should be able to receive all. 

2. How come even the one I select is not syncing? 

3. Same goes for my e-mail. I only have the choice of yahoo or gmail. but the one I select does not give me any notification. 

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

Hey there @Ldonn, it's nice to see you around! Besides the Notifications options in the Fitbit app, you may need to modify settings specific to your phone and Fitbit device. Let's review the requirements:

 

Have your phone and Fitbit device nearby. Setup may take a few minutes. Since you need to make a choice about encryption, before you get started read our explanation at Are notifications sent from my Android device encrypted?

 

Open the Settings app to review your phone settings. 

Confirm or adjust these settings:

 

  • Android version—Verify that the Android version is 4.4 or higher. Find this setting under About Phone or About Device. 
  • Bluetooth—Bluetooth technology allows your phone to communicate with the Fitbit device. Verify that Bluetooth is on.
  • Do Not Disturb—This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off. Find this setting under Sound and notification.
  • Notifications—Your phone must be set to receive notifications before they can be sent to your Fitbit device. Check these settings:
    • Make sure your phone receives notifications while locked. Find this setting under Sound and notification.
    • Since your Fitbit device can receive app notifications, make sure you can receive app notifications on your phone. For example, you can receive Facebook notifications on your Fitbit device, but only if you also receive them on your phone. Find the notifications permissions under Sound and notification.
    • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?

 

Set up the notifications you want to receive on your wrist. Make sure your charged Fitbit device is nearby.

 

  1. From the Fitbit app dashboard, tap the Account icon > your device image.
  2. Tap Notifications.
  3. Tap the type of notification you'd like to receive (Text Messages, Calendar Events, Emails, or App Notifications), and make sure it's turned on.
  4. Choose which apps can send notifications to your Fitbit device. For example, if you'd rather see text messages from WhatsApp than Messages, change the Text messaging (SMS) app setting. (You can only choose 1 app per category.) This list shows the most common apps for these features:
    • Phone app—Dialer
    • Text messaging (SMS) app—Messages
    • Calendar app—Calendar
    • Email—Email
  5. If your Fitbit device can receive notifications from other apps on your phone, tap App Notifications and make your choices. 
  6. If you want to require that only encrypted notifications can pass from your phone to your Fitbit device:
    1. Go back to the Notifications screen and tap Require encryption.
    2. Close and reopen the Fitbit app to start the bonding process required for sending encrypted data.
    3. If the bonding process fails, tap Re-enable and try again. Most phones bond immediately or after a few tries, but some phones can’t bond to your Fitbit device. See the list of devices with known issues at What should I know about using the Fitbit app on my Android device?
  7. If you receive messages in a language that doesn't use the Latin alphabet, for example Cyrillic or Arabic languages, your messages may not appear properly on your Fitbit device. To automatically convert unsupported characters into the closest Latin equivalent, tap Enable Transliteration.
  8. Sync your device. 

 

Check the Notification setting is enable on the device. To verify that it's on:

 

  • Ionic —Press and hold the back button and swipe left to access the quick settings screen. Make sure you can receive notifications from your phone. 

 

Notifications should appear on your device when it's near your phone (about 30 feet). 

 

Hope this helps, keep me posted! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes
Thank you, so I only have the option for one message app, correct? I have tried but still not getting the watsapp notifications
Best Answer
0 Votes

You're welcome @Ldonn! Yup, if you'd rather see text messages from WhatsApp than Messages, Viber, etc., change the Text messaging (SMS) app setting. You can only choose 1 app per category. 

Would you mind to send me a screen shot showing what you're getting in the app setting when you try to choose WhatsApp?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes