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Ionic is not receiving text notifications

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‎08-08-2021 18:09 - last edited on ‎08-09-2021 07:21 by Fitbit Moderator

‎08-08-2021 18:09 - last edited on ‎08-09-2021 07:21 by Fitbit Moderator

I just set up my ionic with the iPhone 11 Pro.  We reset to factory setting twice and went through set up process making sure all notifications were turned  on in both the fit bit app and on the iPhone. 

anyone else having issues or suggested fixes.

 

 

Moderator edit: updated subject for clarity

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‎08-09-2021 07:21

‎08-09-2021 07:21

@Stu2021 Welcome to our Fitbit Community. Regarding the text notifications issue that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your Fitbit device and see if it receives text notifications properly.

 

Hope this helps.

JuanJo | Community Moderator

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