Ionic is not recording SpO2

[SunsetRunner]

My Sp02 isn't recording and is telling me to download the same watchface that is already downloaded. I see others are having the same issue. any updates?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner Welcome to our Fitbit Community. I totally understand how you feel about the SpO2 recording issue that your Fitbit Ionic has experienced.

Please restart your Ionic as described in this help article. After this, check out this help page which explains how to track SpO2 with your Fitbit device.

Finally, monitor your Fitbit device and see if the issue gets fixed.

Hope this helps.

[Robgillingwater]

Ionic reset as the nstructed but spO2 has not reappeared on the App. Still requesting spO2 clockface download

[JuanJoFitbit]

@Robgillingwater Thank you for trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.