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Ionic is not syncing consistently

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‎11-19-2019 09:33 - last edited on ‎11-20-2019 10:26 by Moderator Alum

‎11-19-2019 09:33 - last edited on ‎11-20-2019 10:26 by Moderator Alum

I have ionic which synchs with iphone 6s. The syncing is not consistent. It should syncs all the time but it does not. Sometimes it syncs only a couple of times per week. After a while it begins sync normally.... and again it does not. Does anyone has got similar symptoms?

 

Moderator edit: Subject for clarity

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6 REPLIES 6

‎11-19-2019 11:35

‎11-19-2019 11:35

I'm having the same problem, I contacted Fitbit today and they ran through some steps which worked for a few hours, now I can't even connect to Bluetooth to even try and sync

 

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‎11-19-2019 14:35

‎11-19-2019 14:35

My Ionic is not syncing at all now. Device not found! 

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‎11-20-2019 10:33 - edited ‎11-20-2019 10:38

In response to MrsNatW

‎11-20-2019 10:33 - edited ‎11-20-2019 10:38

Nice to see you here @Alex4154. Welcome to the Community Forums @lozza010 and @MrsNatW.

 

Thank you for the steps that you've tried until now. Please confirm that you've followed the instructions suggested here:  Why won't my Fitbit device sync? 

 

@lozza010 You did a great job trying the steps suggested by our team. Thanks for taking the time to reach them out. What model of phone are you using to sync?

 

I'll be around in case that you have questions about it. 

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Best Answer

‎11-20-2019 12:53

In response to YojanaFitbit

‎11-20-2019 12:53

I’m using an iPhone 7, but have also tried syncing with a Samsung tablet and laptop 

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‎11-20-2019 13:04

In response to lozza010

‎11-20-2019 13:04

Hi @lozza010 thanks for getting back to me.

 

I really appreciate the time you've taken to tresdoble this. Did you get some help from the support team? Is the Samsung tablet compatible with Fitbit watches? You can check the full compatibility list here. 

 

I'm very interested in keep assisting you. Keep me posted.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎11-20-2019 13:08

In response to YojanaFitbit

‎11-20-2019 13:08

I received an email this morning (UK time) but haven’t heard anything since then, my tracker is still under warranty so I’m going to request a replacement, as I can’t keep having to shutdown tracker in the hope it may sync 

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