help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2018 23:50

‎03-12-2018 23:50

Hi, I have a brand new Ionic but every morning when I go to sync it (3rd morning now) it won’t connect and drops in and out of Bluetooth. Very frustrated. The only way it work is to completely reset it, which means I lose sleep data and is a real pain. This should not be happening with a brand new, 3 day old watch. What’s going on and why is it happening? So I need a replacement? 

Best Answer
0 Votes
3 REPLIES 3

‎03-12-2018 23:49

‎03-12-2018 23:49

Hi, I have a brand new Ionic but every morning when I go to sync it (3rd morning now) it won’t connect and drops in and out of Bluetooth. Very frustrated. The only way it work is to completely reset it, which means I lose sleep data and is a real pain. This should not be happening with a brand new, 3 day old watch. What’s going on and why is it happening? So I need a replacement? 

Best Answer
0 Votes

‎03-13-2018 01:46

In response to CarolineWill78

‎03-13-2018 01:46

@CarolineWill78 what phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-13-2018 02:58

In response to NellyG

‎03-13-2018 02:58

Hi, iPhone 6s

Sent from my iPhone
Best Answer
0 Votes