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Ionic is not tracking steps

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‎09-26-2018 05:12 - last edited on ‎09-29-2018 10:41 by Fitbit Moderator

‎09-26-2018 05:12 - last edited on ‎09-29-2018 10:41 by Fitbit Moderator

Icon is not tracking my steps.

 

 

Moderator edit: updated subject for clarity

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‎09-26-2018 09:02

‎09-26-2018 09:02

Try restarting it several times. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-29-2018 10:43

In response to NellyG

‎09-29-2018 10:43

Welcome on board @Momdiva01, it's nice to have a new member around! Have you tried restarting your Ionic as my friend @NellyG suggested? Man Very Happy

 

Sometimes, when you start walking you may notice that your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real-time with each step you take.

To get more information about this, check the article: How accurate are Fitbit devices?

 

After taking these factors into account, please try a step test:

1. Put your wrist-based tracker on your wrist.
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your tracker to see your step count.

 

Hope this helps, keep me posted! 

Maria | Community Moderator, Fitbit


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