Ionic is not vibrating on notifications

[E_nugen]

For the last 3-4 days my notifications on my Ionic have not been working correctly. I will get a text/facebook message on my phone and my ionic will not vibrate but when I swipe down the notification is there. I have turned off Bluetooth and reinstalled, synced, removed all notifications and re-added. I will get vibrations for reminders to move, alarms, and times, its only the notifications that are not working. Does anyone know how to solve this?

Moderator edit: updated subject for clarity

[HeydyF]

Hey guys! I hope you are doin' fine! 

@SunsetRunner, as you say, performing a factory reset every time you want to receive the notifications on your Ionic is kinda annoying. I wonder if you have already tried the tips that @Bjørnar posted above. Those could be really helpful. 

The same to you @Maryk2301 and @Khalzy. Welcome aboard! Could you please try the tips suggested above and let me know how it goes!

Thanks for the update @Gingershamrock! Sounds great that your Ionic is getting notifications now. 

Keep me posted guys! 

[MathBob1057]

I am also having the same issues and have tried all of the trouble shooting suggestions.  I have only had the ionic for 3 days.  The notifications only worked properly for one day :-(. 

[RicardoFitbit]

Hello! Welcome to our Community @MathBob1057 I'm happy to assist you with this notifications behavior.

Prior proceeding with your case, can you please let me know if the above steps were attempted? Also, please let me know which mobile device you currently have. If you can provide the exact model, I'll appreciate it.

Looking to your reply 👀

[hannahyates99]

I’ve tried all the above steps, even factory reset, and still no vibrate!!! So frustrating 

[ClaudiaT33]

• Thank you so much Gingershamrock!Replying to messages worked!!!

[RicardoFitbit]

Hi @ClaudiaT33 welcome to our Community Forums and thanks for your reply @hannahyates99, I'm glad to continue assisting you.

@hannahyates99 I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance regarding the notifications difficulties you're currently experience. I appreciate your efforts and patience troubleshooting this situation with me. Please keep an eye to your email inbox, they'll contact you soon.

@ClaudiaT33 thanks for your post, I'm happy to know that your difficulties were resolved with a previous post. Don't hesitate to let me know if you have any additional questions.

I'll be here if you need anything else.

[paddydoc101]

This is the go to fix! Thankfully I scrolled down just before I hit factory reset. 

[PegCordwell]

I have tried everything on this thread and I still cannot get my fitbit to vibrate when I get notifications.  Help!

Got it, disregard!

Moderator edit: merged reply

[Maryk2301]

Shut down your ionic turn your notifications off switch your phone on and Fitbit try that helped me

Sent from my iPhone

[RicardoFitbit]

Hello guys! Welcome aboard @paddydoc101 @PegCordwell and @Maryk2301 my apologies for the delayed reply, I'm glad to assist.

I'm glad to know that you're not experiencing vibration difficulties with the notifications on your Ionic device, thanks for the suggestions that were posted. Don't hesitate to contact me back if you have any additional questions, I'll be here ready to assist.

It was a pleasure to assist, have a nice week! 

[mandylightful]

I am having this same problem and I have done two updates and have done two factory resets and still no vibrations - I get notifications to my phone, but no vibrating! Help! I have tried all of the things that people have listed here!

How did it finally work for you?

Moderator edit: merged reply

[PegCordwell]

Between your phone, your fitbit and the Fitbit app there are soooooo many different places your notifications can get changed or messed up. I racked my brain and tried all the things in this post and then remembered the one place I completely forgot about was holding the left button on the fitbit, it brings up options to adjust your awake screen and notifications. I own a child care.center and the kids are constantly pushing the buttons on my Fitbit, one of them must of turned them off by holding that left button! Wow 🙄 I only used that option once when I originally was setting up my fitbit so I completely forgot about it.

[mandylightful]

This totally worked!! Thank you so much!!!! 🙂

[PegCordwell]

Awesome, glad to hear it!

[ClaudiaT33]

Pull down your messages on your Fitbit ionic. Click each one and delete.
Another’s words clear your messages. This took care of the problem for me,
hope it works for you!

[Maryk2301]

Good stuff 😜👍🏻

Sent from my iPhone

[JaneeB]

Hello

I have an Ionic and the vibrate has not worked from day one. I have tried everything suggested on the community forum and still nothing. 

I have also spoken to the customer service department and they have been unable to help.

At the moment it is a very expensive watch and step recorder, which could be going in the bin any day now if I cannot get this fixed.

Any further suggestions how to get this watch to vibrate?

[Kaekat11]

This has also been going on with mine for a few weeks, despite trying all of the suggested steps. Was anyone able to resolve this issue?

[Bjørnar]

I wrote a «how-to» earlier in this topic, since I experienced «difficulties» with the notification method.  My guideline is pretty basic and straight forward, so if you have followed that one and it still doesn’t work and never has!  I would return the watch to fotbit and demand a refund or a new watch on the warranty.

[Kaekat11]

I did and it is working now, thank you so much!