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Ionic is over counting floors

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‎09-19-2018 06:56 - last edited on ‎09-20-2018 08:46 by Fitbit Moderator

‎09-19-2018 06:56 - last edited on ‎09-20-2018 08:46 by Fitbit Moderator

Over the last few days I've noticed the floor count on my Ionic has jumped massively with no real change to my routine, route or exercise - any idea why?

 

 

Moderator edit: updated subject for clarity

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‎09-20-2018 08:45 - edited ‎09-20-2018 08:46

‎09-20-2018 08:45 - edited ‎09-20-2018 08:46

Hey there @BrianRCullinane, it's nice to see you around the forums! Thanks for the details provided, I appreciate it! 

 

As you may know my friend, your tracker uses both the accelerometer and the altimeter to track floors.  Algorithms interpret the raw data into a floor.  It registers a floor when it detects continuous motion combined with an elevation gain of about 10 feet.

 

Said that, here are some of the possible causes for this inaccuracy:

 

  • The tracker may track floors while driving, on an elevator or in an escalator
  • Due to the Ionic is a wristband tracker, it may track floors while opening doors, from a weather change, or from a gust of wind (i.e.  pressure changes)

 

Occasionally your tracker may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your tracker becomes temporarily blocked with sweat or water. I recommend that your tracker be worn loosely during exercise. 

 

I haven't experienced this before, I'd recommend restarting your tracker and checking what I posted above to see if something listed there is causing the discrepancy.

 

I'll be around my friend! 

Maria | Community Moderator, Fitbit


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