Ionic is vibrating randomly

[Miked1972]

All through out the day I get random buzzs with out anything . It even happens when Im asleep and its making me crazy. I've read all of the posts about people who have had these issues. I have tried everything except resetting to the factory setting.. Don't really feel like doing theat...

I have only had it a few weeks.... Please help or I just might have to return it.

thanks

Moderator edit: updated subject for clarity

[MarreFitbit]

Thanks for letting me know you've contacted our Customer Support Team @gregdla.  It seems that your replacement is on its way! 

Don't hesitate to let me know if there's anything else I may assist you with.

[bluelobster]

I have the same problem that  just started about four days ago. ionic Fitbit 

Intermittently will buzz or vibrate. I have reset the  app on my phone.  I have reset my Fitbit.  I have deleted apps and reinstalled them. I have changed the watch face. I have stopped wearing the watch to bed because it’s constantly buzzing. I can’t get thru my workouts because it’s constantly interrupting my work outs. I have disabled the notifications feature and it’s still buzzing. I have the latest software update of the watch.  And sometimes it just locks in the setting mode and won’t let me go to any of the features on the watch. I don’t know what else to do!  It’s incredibly frustrating. I’ve stopped wearing my Fitbit. 

[mclinton57]

Reach out to FitBit, they'll ask a few questions and they may give you a
free replacement.

That's how my situation resolved and I bought mine this summer.

[bluelobster]

Thank you. My watch is out of warranty 😕but I will give it a try. 

[MarreFitbit]

Thanks for stopping by @bluelobster! Also, thanks for all the steps you've taken in order to sort this out. As my friend @mclinton57 suggested, I've out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

[bluelobster]

Well, now my Fitbit is only working in one exercise mode...”run”. I can’t even get to the other screens. I am so disappointed. Hopefully, you can help.

Angela Lombardi

Wishing you a most excellent day.

Sent from my IPhone

[wmastrangelo]

I am having the same issue. Have had this for about a year. Powered off, factory reset and changed the clock face. Still having the same issue. What else can I do?

[bluelobster]

Yes, I had the same problems. It would freeze in the exercise mode. I did the same, factory reset, new clock faces, etc....I didn't buy the extended warranty but I still reached out to FITBIT. Maybe they can help you. It seems to be a problem with the watch. My friend also had the problem but it happened within the warranty period and FITBIT replaced it the watch. Good Luck

[wmastrangelo · Accepted solution]

@MarreFitbit how can I open a case for the same issue? Thanks. 

[Miked1972]

I have no
Idea I don’t think they care... should have gone with Apple everyone is having this problem

Get Outlook for iOS

[bluelobster]

True, it’s on going problem with the watch. They haven’t addressed it and basically ignored it. Fortunately,  the market is so big now with fitness watches that people have lots of other options. I just don’t understand why FItbit won’t back their product with a 100% guarantee especially with it having such problems. Once the warranty runs out, that’s it. Too bad, I liked their watches but have moved on. 

[bluelobster]

I tried that, it didn’t work. 

[Cct1420]

I am having the same problem that ionic Fitbit 

Intermittently will buzz or vibrate. I have reset the  app on my phone.  I have reset my Fitbit.  I have deleted apps and reinstalled them. I have changed the watch face. It’s constantly waking me up I can’t get though a workouts it’s constantly i have disabled the notifications feature and it’s still buzzing. I have the latest update of the watch.  And  it just locks in the setting mode and won’t let me go to any of the features on the watch.  This is incredibly frustrating. This is my 7 th Fitbit this is my second replacement for ionic very disappointing I feel like I am alway troubleshooting. It is over a year but this is second replacement so first ionic did not even last the year. Little disappointed in Fitbit not one of my 7 watches make it a year:( please help

[wmastrangelo]

Contact Fitbit and open a ticket Is the only way to resolve this.