Ionic isn't receiving notifications

[Collettec]

Hi , I am not receiving notifications on my ionic, for calls and messages and have both of them turned on in notifications, can you help please

Moderator Edit: Clarified subject

[SilviaFitbit]

@Collettec A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate that you've checked that your notifications are turned on. I would like you to confirmed that your watch isn't set to "Do Not Disturb" or "Sleep Mode" this will avoid that you receive notifications even though they are turned on. Learn more about it by checking this article: How do I navigate my Fitbit device? 

If it's not then please confirm you've done this procedure to properly set your notifications.

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[Collettec]

HI ,, my do not disturb is set to off,and sleep mode is also off
Thanks
Collette

[SilviaFitbit]

@Collettec Thank you for getting back. I appreciate that you've checked these settings and they are turned off. 

I shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email they'll be happy to assist. 

Have a nice weekend! 

[Lawson77]

I have same problem - until recently the name of the person phoning was displayed - now it only says "VIEW" for all calls

[SilviaFitbit]

@Lawson77 Hi there. Thank you for letting me know what you're experiencing when receiving notifications. 

I'd like you to restart your Ionic, remove it from Bluetooth settings and set your notifications again. Also, you may want to verify that your settings are properly set in your Fitbit app. 

Let me know how it goes.