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Ionic isn't tracking data

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‎11-03-2019 19:00 - last edited on ‎11-04-2019 17:42 by Fitbit Moderator

‎11-03-2019 19:00 - last edited on ‎11-04-2019 17:42 by Fitbit Moderator

My fit bit has not tracked my sleep, steps, or calories in a few days. I definitely ran about 5 miles today and it told me I have burned 60 calories and walked 90 steps

 

Moderator edit: updated subject for clarity

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‎11-04-2019 17:50

‎11-04-2019 17:50

Hi @Sheilamarievasq. Welcome to the Community Forums.

 

Thanks for sharing detailed information about your Ionic's behavior when exercising. I understand your concern as this shouldn't be happening and just to confirm, did this start to happen after the firmware update? Is the Fitbit app updated to the latest version?

 

If you've not done so, please try restarting your watch and adjust the stride length set in the Fitbit app to ensure your watch's accuracy. Also, for the calories and sleep data, make sure the heart rate is being recorded correctly, the green light on the back is blinking and that you're wearing your watch as described in this help article.

 

Let me know how everything goes.

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