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Ionic not charging

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‎11-03-2019 17:18 - last edited on ‎11-04-2019 17:32 by Fitbit Moderator

‎11-03-2019 17:18 - last edited on ‎11-04-2019 17:32 by Fitbit Moderator

I have posted here before about my iconic dying at or about 15 months. I was offered the standard 25% off a new one which I declined. I called Fitbit back again last week and asked to talked with a supervisor. Well Fitbit gave me an offer of 50% off a new device or a free replacement watch with a 30 day warranty. I took the freebie....arrived last Tuesday....charged it up. Been wearing it until tonight when I went to charge it. Guess what....it won’t take a charge. Sending it back tomorrow....wonder when I will get it back or a replacement.

 

Moderator edit: updated subject for clarity

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‎11-04-2019 17:35

‎11-04-2019 17:35

Hi @Username845. I'm glad to see you here in the Forums.

 

Thanks for letting me know about your Ionic's behavior. I understand how you're feeling as this replacement should be working correctly and I'm sorry that you've had this experience. Our team constantly works on our products based on the feedback posted in the Forums and I'm sure these comments won't go unnoticed.

 

I was checking with our Support team and apparently you've already created a case about this concern. Since they'll provide you with assistance via email, let me recommend to keep in touch with them. This way you can receive more details about your case.

 

I'll be around if you need anything else.

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