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Ionic issues Screen and Heartrate

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‎09-05-2019 10:01

‎09-05-2019 10:01

Hello all,

 

I have had my Ionic since October 2017 and was really happy with it. recently it has been having issues that a factory reset does not seems to be able to fix. 

 

first my screen seems to have issues around the edges of the screen.  I have always been super careful with my ionic and it seems to be getting worse. Please see screen shot. 

 

The second issue is my heart rate suddenly started maxing out. for no reason. even at rest it is showing me at 160-180BPM and I can check by hand and tell it is not racing that fast.  Please see second screen shot.

 

 

Ionic1.jpg

 

 

 

 

 

 

 

 

 

ionic2.jpg

 

Anyone have any idea's?  is this something i need to contact fitbit to have resolved?   

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3 REPLIES 3

‎09-06-2019 06:42

‎09-06-2019 06:42

Welcome to the Community @GregLockie. Thanks for the screenshot shared and details mentioned. 

 

I would like you to follow the tips mentioned in this article to improve the accuracy of your heart rate reading on your Fitbit Ionic. 

 

If you're still experiencing issues, we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

 

Your understanding and patience is really appreciated. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎09-06-2019 08:29

In response to SilviaFitbit

‎09-06-2019 08:29

Good Morning @SilviaFitbit , 

 

I have been using a Fitbit continuous since 2015 and always with a HR tracker.  I have never had an issues getting good heart rate accuracy out of my tracker, which is why this was so noticeable. See Below for this and the last two months.    

 

 

HRJuly.jpg

 

HRAugust.jpg

 

HRSeptember.jpg

 

  

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‎09-10-2019 07:45 - edited ‎09-10-2019 07:46

In response to GregLockie

‎09-10-2019 07:45 - edited ‎09-10-2019 07:46

Thanks for getting back @GregLockie. I appreciate the extra screenshots shared. 

 

Sorry for the delayed reply. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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