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Ionic issues

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‎07-10-2018 07:39

‎07-10-2018 07:39

I have had nothing but problems with the Ionic, I don't get my notifications, consent updates, it doesn't sync. Spent a lot of money on something that doesn't work not even sure if I want to continue using Fitbit or change to another company

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3 REPLIES 3

‎07-11-2018 08:51

‎07-11-2018 08:51

Do you have any other trackers on your account? If so, remove them.

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‎07-31-2018 20:44

In response to SunsetRunner

‎07-31-2018 20:44

No other trackers just the ionic

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‎07-31-2018 21:13 - edited ‎07-31-2018 21:14

‎07-31-2018 21:13 - edited ‎07-31-2018 21:14

Hello @UnHappyUser24 and welcome.  Can you please provide some details on what phone you are using and exactly what issues you are experiencing.  I would suggest you do a RESET in the meantime, which should get you up and running.  Here is a link for Resetting your Ionic:  https://community.fitbit.com/t5/Ionic/Resetting-Your-Ionic/m-p/2866617#M65080

 

Post back when your able, thanks and keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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