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Ionic just died

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‎12-13-2019 13:39

‎12-13-2019 13:39

My husband’s ionic just died yesterday. It has just a black screen and even putting it on the charger does nothing. What combination of buttons do I need to push to wake it up?

 

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‎12-13-2019 14:20

‎12-13-2019 14:20

Welcome to the forums!

 

Try a restart do it 3 times

If it does not help try A Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

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‎12-13-2019 14:43

In response to WendyB

‎12-13-2019 14:43

When you say “hold the button down” which one do you mean? It did not respond to holding the back button and the bottom button down...three times and it did not respond to a long reset either.

 

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