Ionic keep switching off after swim

[Iain8]

Hey,

Anyone had this issue?

I recently used my Ionic while swimming and now it keeps switching itself off. Also the screen display is not as bright as it should be.

The Ionic has a swimming app so I assumed it is suitable for swimming in?

Very frustrated as my Ionic is very important in my daily life.  Any help would be appreciated?

Thanks,

Iain.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Welcome to the Community Forums @Iain8, thanks for your post.

I appreciate the details that were shared in your post regarding the difficulties you are experiencing with your Ionic device, thanks for troubleshooting this prior to posting. Seems odd that you're experiencing such situation and even more when our Ionic device is swim-proof up to 50 meters. If you haven't already done so, I recommend you to try our restart process following the next steps:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted. 

[Iain8]

Thanks for the advice @RicardoFitbit 

I had already tried option 1 and 2. I wasn't aware of option 3, so will try that overnight.

Thanks again and I will let you know if it cures the issue.

Iain.

[RicardoFitbit]

You're welcome @Iain8m, thanks for your reply. Sorry for the delay in responding your post.

Thanks for taking into consideration the troubleshooting steps that were shared on my post above, your effort troubleshooting this situation with me is appreciated. Can you please let me know if the restart process resolved your concern? If not, you can try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if you have any additional questions.