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Ionic keeps opening exercise app by itself

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‎07-23-2021 08:28 - last edited on ‎07-23-2021 11:17 by

‎07-23-2021 08:28 - last edited on ‎07-23-2021 11:17 by

Ive always loved my watch but lately it seems to do many strange things. 

 

Yesterday it didn't pick up my heart rate all day, it started showing the fitbit logo ( as if shutting down) randomly all day and now its on but keeps opening the exercise shortcut by itself then closing it and does this on repeat permanently. its like a ghost is just randomly pushing buttons on it all the time. So frustrating as I run a lot and use my watch all day but now its pretty much useless. Advice please!!??

 

 

Moderator edit: subject for clarity 

 

 

 

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‎07-23-2021 11:14 - edited ‎07-23-2021 11:16

‎07-23-2021 11:14 - edited ‎07-23-2021 11:16

Welcome to the Fitbit Community, @VeeLiebrand.

 

Thanks for the details shared in your post. I am sorry to hear about the frustration this situation has caused. I recommend trying the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

For complete troubleshooting tips to resolve the issue with tracking heart rate, see What factors can affect my heart-rate reading on my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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