help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic keeps restarting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2019 11:10

‎07-09-2019 11:10

Hi, My Ionic keeps randomly restarting itself. I’ve tried doing a restore / update but after a couple of week’s it started doing to again. How can I stop this from happening?

 

Thanks in advance.

Best Answer
0 Votes
3 REPLIES 3

‎07-10-2019 14:20

‎07-10-2019 14:20

Hi @Maverick1975 welcome to the Community Forums, it's a pleasure to assist you with your Ionic concern.

 

Thanks for troubleshooting your device prior to posting here in the forums. Let me share with you that our Customer Support team informed me that assistance is already being provided by them regarding your Ionic situation. That said, since you're already being assisted by them, I recommend you to constantly check your email for any updates. 

 

Don't hesitate to contact me back if you need anything else or have any additional questions, I'll be here. 

Best Answer
0 Votes

‎07-15-2019 11:48

In response to RicardoFitbit

‎07-15-2019 11:48

I’m really struggling with Fitbit’s after sales service, it’s really poor!! I have a replacement order some where in their system but no one seems to know what’s going on. It clearly states on the order confirmation that the item is in stock but now I’m being told it’s 4 weeks away, after being told on Friday that it will ship today. The thing I’m really struggling with is that as a new customer, I could have a new blue gray Ionic from the Fitbit website delivered in a couple of days. Good after sales service is clearly not a Fitbit priority. 

Best Answer
0 Votes

‎07-21-2019 11:08 - edited ‎07-21-2019 11:09

In response to Maverick1975

‎07-21-2019 11:08 - edited ‎07-21-2019 11:09

Thanks for your reply and update @Maverick1975, my apologies for the delay in responding your post.

 

I'm sorry to know that you're experiencing difficulties with the replacement order that was processed by our Customer Support team regarding the inconvenience with your original device. Turns out, as a Community Moderator I'm unable to check your personal details nor the replacement order status to assist you with this situation and give you an update. That said, I recommend you to contact our Support team again to receive an update of your order, I'm sure that they'll provide you with more details to answer your inquiries.

 

Let me know if I can do anything else for you. 

Best Answer
0 Votes