ANSWERED
Accepted Solutions
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
It sounds as if it starts tomsync but for some reason dows not complete it successfully. What phone are you using? Try the following and let us know how you go.
Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.
If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1
Best Answer
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
It sounds as if it starts tomsync but for some reason dows not complete it successfully. What phone are you using? Try the following and let us know how you go.
Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.
If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1
Best Answer