Ionic leaking during swim feedback

[Slowtriathlete]

I have had my ionic for only a few months and it crapped out hard during a swim the other day. Didn’t notice it leaked until today - getting a replacement as of last night. It was a bit ‘foggy’ by the pulse sensor.

i decided I should google around and see how many others had this happen and the number is alarming to say the least.

I am now worried Fitbit will just continue to replacement the leaky watches until the warranty expires and then I’m on my own. I went with the ionic over others because of the swim functionality.

bittrely disappointing 

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

Hi @Slowtriathlete, thanks for posting your feedback about Fitbit Ionic. 

We really appreciate your comments about what happened with your Fitbit. We've pass this information along to our team. I've also checked your case with our team, I noticed that your replacement is on its way; so please keep us updated on how this works for you.

Thanks a million for your feedback again. Let me know if you need anything else.

[Paulrdean]

Hi there

is exact scenario has happened to me wife's Iconic, im just wondering did you take it back to your store or is it an online process to follow for the exchange?

Kindly

Paul

[Slowtriathlete]

through Fitbit online. Very easy,