Ionic loosing time

[darylholmes]

Greetings,

I have had tremendous support from the company, I have had to have my devices replaced on 3 separate occasions, So hats off with that side of the customer service. 

I have experienced several very long discussions through the Chat line. I am not sure if it is only me, however, the process is extremely drawn out. The results have been a specialist would have to call me back to unable to achieve a result. I contacted because my Ionic had lost 1 hour overnight. I had a very polite and supportive assistant. I went onto Youtube and was able to shut my device down, this is one step that is not offered or worked through. I was directed into attempting to Sync through the Android App eventually after a very long conversation I ended the chat. Luckily I actually able to resync after closing the Fitbit down, I am now faced with having the Time on my Fit begin to lose time again Regards Daryl Holmes

[D4HNAX · Accepted solution]

Hi I have noticed the same issue since Monday this week no idea as to why and when I try to sync it says it can’t find it it is just over a year old now Dx

[darylholmes]

Thank you for your reply.

I did a factory reset. This is my 2nd Tracker, Unfortunately, after much contact, I await my 3rd one. I think it`s a real pity as I find the company has done a fantastic job

Regards

Moderator edit: personal info removed