Ionic losing steps, not tracking

[TeaAddictedGeek]

My Ionic keeps not tracking, then recovers the steps then loses some. It's behaving erratically. I've rebooted twice. How do I fix this? I'm in a Stepbet and can't afford to use. Thanks!

[SilviaFitbit]

It's great to see you around @TeaAddictedGeek. Thanks for the details that you've mentioned. I appreciate the troubleshooting that you've tried.

I would like you to confirm that you've tried restarting it following these steps. After this, provide me with more details about it by answering these questions: 

- Is your Ionic deleting the data in the watch or in the app?

- Is it happening at any specific time during the day?

- Are you manually logging any activity?

Keep me posted. 

[TeaAddictedGeek]

It's happening in the watch. I spoke with support in chat and I'm getting sent a replacement since it's still under warranty.

[SilviaFitbit]

Thanks for letting me know that you've contacted our team and they are sending you a replacement @TeaAddictedGeek. 

I'll be around if you need further assistance.