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Ionic losing time and not syncing

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‎04-04-2021 10:40

‎04-04-2021 10:40

Bought my 2nd Ionic (and 5th+ Fitbit) in July last year. For the past several weeks it does not keep correct time or sync reliably with my iPhone. I have followed all troubleshooting steps many times each (factory reset, uninstall/reinstall app, disconnect/reconnect device to account, update time zone settings in my phone, etc, etc) and have called support multiple times (each time they claim no record of my previous call and we get “accidentally” disconnected and they don’t call me back). At this point I feel like they are just refusing to honor the warranty on what has become an essentially useless device. I see others who have had this problem — any advice on the magic words to get Fitbit to fix this or honor the warranty and replace the defective device?

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‎04-05-2021 11:48 - edited ‎04-05-2021 11:49

‎04-05-2021 11:48 - edited ‎04-05-2021 11:49

Welcome to the Fitbit Community, @Charlie_Seattle.

 

I appreciate your participation in the Forums and sharing the issues you've had with your Fitbit Ionic and your experience with Customer Support. Thank you for your troubleshooting efforts. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. Since you've been in touch with our Support team, I recommend contacting them back as they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution. You can take a look at this page for more information about the warranty policy.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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