Ionic losing time

[Benalmon]

My Ionic battery drained to zero from full in about an hour or so last week. I recharged it over night. Now it loses time. Over a 5 hour period it can lose 6 - 7 minutes. It will sync and the time resets to correct time.

I can no longer trust my Ionic to tell the correct time.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Benalmon.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend checking if you have turned on "Set automatically" for date and time on your phone: open your phone's settings > tap General > tap Date & Time > and then toggle "Set Automatically" on.

You can find our tips to maximize your Fitbit device's battery life in Can I extend my Fitbit device's battery life? 

Hope this helps. 

[Benalmon]

Time and date are set to automatic on my phone, I have done a factory reset and it is still losing time.

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Thank you for your reply, @Benalmon.

I am sorry to hear the issue persists, thank you for your efforts. I recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device? After that please manually sync your watch and check if the issue persists. You can confirm the steps to manually sync your watch in How do I manually sync my tracker or watch?

Hope this gets you back on track.

[Benalmon]

Tried everything, still losing time.

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Thank you for the update, @Benalmon.

I appreciate your efforts. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.