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Ionic screen keeps lighting up randomly

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‎05-27-2021 19:26 - last edited on ‎05-28-2021 11:58 by

‎05-27-2021 19:26 - last edited on ‎05-28-2021 11:58 by

For the last few months I have noticed the screen keeps turning on randomly, this is draining the battery which is hard enough to get to charge properly.  It is setup to only turn on when I press the button, I have checked this multiple times.  This product is just awful and have warned many people off of Fitbit due to my experience ....also logging in today I was told my password was found on a public database and to change it, I use separate passwords for different sites thankfully as you have never contacted me to warn me of this data breach..... I hold little hope for a fix to this issue as I have never had a fix for the charging issues I bought up 2 years ago, saying that, having read some of the other threads I think I have been quite lucky.... Please sort out an update that fixes this issue as it was an update that installed a few months back that seems to have caused it, much the the charging issues.

 

 

Moderator edit: subject for clarity 

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‎05-28-2021 11:58

‎05-28-2021 11:58

It’s good to see you in the community, @Telico.

 

Thanks for the details shared in your post and for already trying to resolve the issues. I understand how you are feeling and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. I recommend restarting your watch by following the steps in this help article: How do I restart my Fitbit device? Please find our complete troubleshooting tips to resolve the charging difficulties in Why isn't my Fitbit device's battery charging? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? 

 

Thank you for your feedback about a password reset request you received. For more information, please see this help article: Can someone take over my Fitbit account?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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