02-23-2021 08:37 - last edited on 02-24-2021 10:25 by LiliyaFitbit
02-23-2021 08:37 - last edited on 02-24-2021 10:25 by LiliyaFitbit
When I first received this iconic watch I needed to charge it every 5 days or so. Now it requires charging EVERY 48 hours. That is not a very good watch. Any way of finding out what is going on and has anyone else had this frustrating problem? Also, I am NOT on twitter so please don't try to have me access Fitbit site there. Thank you.
Moderator edit: subject for clarity
02-24-2021 10:24
02-24-2021 10:24
Welcome to the Fitbit Community, @chayisun.
Thanks for the details shared in your post. I am sorry to hear about the frustration this situation has caused. I recommend confirming if your watch is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
02-24-2021 11:24
02-24-2021 11:24
Thanks for the prompt reply and info...I'll give it a try.....
02-24-2021 11:38
02-24-2021 11:38
Thank you for your response, @chayisun.
I appreciate your time and efforts and hope the information provided will help resolve the issue with your watch.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
02-24-2021 13:15
02-24-2021 13:15
@chayisun, since you got your Ionic, have you increased the amount of time you engage an exercise which utilizes GPS? If so, that would easily explain your accelerated battery drain. Case in point, Last week because of work related pressures and not one but two snow storms, I didn't get out for a run between Sunday and Friday, and my Ionic went over 4-days on a single charge. The weather and work conditions have conspired to allow me to get out and run for the last five days straight, given I use the "Run" exercise mode which uses GPS, my battery drain is much more rapid and as such, I've needed to recharge every two to two and a half days.
02-24-2021 19:52
02-24-2021 19:52
Thanks very much for the advice. I don't use gps too much as most of my running is on the treadmill. I see that would drain the battery....
02-25-2021 10:44
02-25-2021 10:44
Hi @shipo, it's nice to see you in our Community Forums. Thank you for your reply, @chayisun.
@shipo Thank you for sharing your experience. I appreciate your time and efforts to help other users.
@chayisun I appreciate the additional details and hope you see the improvements after following the tips to prevent battery drain.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
02-27-2021 04:23
02-27-2021 04:23
This happened to my first ionic within 10 months. It starts with 3 days of charge, even without exercise. Then it dips to less than 48 hours, and finally, within a day you’ll need to charge it twice.
you’ll get answers like “do an update” or “reinstall the app” or “restart your watch” or “take it off the cable and hook it up again to check whether it’s actually fully charged”.
I returned my ionic to the store where I got it, they have licensed repair experts. No reply, just an unannounced refund.
Not the price I paid for it, but since it dropped in price in 10 months time, I got the day value. Yet it turns out, I was sold a faulty device from the start. And all I wanted was a new, functioning device.
I found people with the same problem online, dating from before I ran into these issues. So these issues were known.
more than two years later, my wife notices how unmotivated I am without one, and decides to buy me a new one. I was over the moon!
but now, 9 months later, the second ionic I have is displaying the same issues.
this is simply unacceptable. Twice over a considerable timespan is not a coincidence. Fix the issues Fitbit, and get me the functioning watch My wife and I paid for!
03-01-2021
17:49
- last edited
2 hours ago
by
MarreFitbit
03-01-2021
17:49
- last edited
2 hours ago
by
MarreFitbit
Welcome to the Fitbit Community, @KGPR.
Thank you for joining the thread and sharing your experience and feedback. I am sorry to hear about the frustration this situation has caused. Our team is always working on improving our devices and user experiences, and your comments are always welcome. If you've already tried our troubleshooting tips from this help article and the issue persists, please get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.