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Ionic never worked for steps/heart rate/Sleep.

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‎09-07-2020 20:23 - last edited on ‎09-08-2020 14:19 by Fitbit Moderator

‎09-07-2020 20:23 - last edited on ‎09-08-2020 14:19 by Fitbit Moderator

IONIC never worked for steps/heart rate/Sleep. After days of exchange with support it became clear that the product is defective. Since more than 2 weeks , Fitbit support is looking for a hub office near my address in India for collection/return and have now stopped responding to my emails...hope it's a glitch and not Fitbit policy to ignore.

 

Moderator Edit: Clarified subject

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‎09-08-2020 14:22 - last edited on ‎10-17-2024 06:21 by Fitbit Moderator

‎09-08-2020 14:22 - last edited on ‎10-17-2024 06:21 by Fitbit Moderator

@RahulPatientUse A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you shared your experience with our Support team. Since our Support team has access to your case details, they'll be happy to continue assisting you and providing further details about your return, please continue the communication through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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