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Ionic new not syncing

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‎07-08-2019 23:46

‎07-08-2019 23:46

I had a replacement ionic delivered yesterday and I have tried everything to get it set up to no avail .

I have tried all the trouble shooting advice and I get a red cross  on every attempt  I have reset at least ten times entered new 4 digit codes shut down my phone ,re set app, to name a few is their anything Fitbit can do help !!!!

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‎07-08-2019 23:56

‎07-08-2019 23:56

Still on step two of three and no progress screen on ionic has white diamond  and my phone app says check ionic for progress 

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