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Ionic not Accurate

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‎05-08-2018 08:21 - last edited on ‎05-10-2018 07:32 by Moderator Alum

‎05-08-2018 08:21 - last edited on ‎05-10-2018 07:32 by Moderator Alum

My heart rate is pretty much 80% of the time not accurate. I'm having issues every day with it not syncing. Sleep monitoring is also not very accurate.  I also will take six flights of stairs & my Ionic watch says 0 stairs!!!!

 

Moderator Edit: Updated Subject for Clarity

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‎05-10-2018 07:31 - last edited on ‎11-14-2025 15:05 by Fitbit Moderator

‎05-10-2018 07:31 - last edited on ‎11-14-2025 15:05 by Fitbit Moderator

@LMJ8 Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic not being accurate.

I'd recommend performing a restart on Ionic. That should certainly help you out with this. 

Also, please check the following information on these helpful articles, those should also help you out:

Also, Fitbit OS 2.1 (new version) is now out. This is a progressive roll out in case you haven't received the update already, but once you get it please make sure to update it.

Hope this helps. Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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