Ionic not syncing

[winthropgurl]

My wife 'upgraded' me to a Fitbit Ionic in December, and I have had nothing but trouble with it.  I'm sitting here right now with my watch right next to my phone and it won't sync (which is typical).  I have done all updates provided and it's still the same problem and has been for months.  Sunday's 12 mile run?  Zero steps recorded.  Yesterday's activities of over 5 miles?  Doesn't exist.  But Monday is there, so it just is as intermittent as always.  Save yourself the headache and purchase something else.  I'd be happier with my Charge 2 again, but I don't think I'll ever want to own another Fitbit at this point.

Moderator edit: Updated subject for clarity 

[MaginB]

Welcome to the Forums @winthropgurl! 

Thanks for sharing your inquiry and performing these troubleshoots. Before we move on please make sure to exhaust all the troubleshoots listed on the Why won't my Fitbit device sync? article. If you're still having trouble please post back so I can give you the next steps.

Keep me posted! 

[winthropgurl]

Hi there,

I did view the article a couple of months ago and followed all the advice.  I disconnected Ionic from my phone then reconnected and I'm still having the same issues.

Thanks

[MaginB]

Hi there @winthropgurl! 

Thanks again for your patience and working through these troubleshoots!  In order to further assist you, I've gone ahead and escalated your case to our Support Team. Keep an eye on your inbox for next steps.

Let me know how it goes! 

[winthropgurl]

Thanks very much!  I'll let you know how it goes.