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Ionic not Charging

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‎11-25-2019 10:10 - last edited on ‎11-26-2019 04:59 by Fitbit Moderator

‎11-25-2019 10:10 - last edited on ‎11-26-2019 04:59 by Fitbit Moderator

I have the Iconic and I put it on the charger las night.  Woke up this morning and it was completely dead.

 

Doesn't show that it is charging

 

Moderator edit: Updated subject for clarity 

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‎11-26-2019 05:04

‎11-26-2019 05:04

@FightOn Welcome to the Community. Thanks for the information mentioned. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. 

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