Ionic not calibrating

[pagenplace]

Iconic can’t calibrate because sensor isn’t working after last update

Moderator edit: Update subject for clarity 

[SilviaFitbit]

@pagenplace It's nice to see you on the Community. Thanks for getting in touch about this. 

If you're still receiving the calibration message, plug your Ionic and set it on flat surface. Once you've done this, restart your watch and you should stop seeing the calibration message. 

Let me know the outcome. 

[pagenplace]

The message was gone but has come back around an hour later but sensors still not working for heart rate,steps and sleep monitoring 

[pagenplace]

An update happened in mid June which fixed it all for about 10days and then heart rate monitor , steps and sleep tracking again stopped and battery  life went to zero in under 24 hours after recharging 

[SilviaFitbit]

@pagenplace Thanks for getting back. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[pagenplace]

Thank you

Genny Heath