help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not calibrating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2020 23:56 - last edited on ‎04-29-2020 16:21 by Fitbit Moderator

‎04-28-2020 23:56 - last edited on ‎04-29-2020 16:21 by Fitbit Moderator

Iconic can’t calibrate because sensor isn’t working after last update

 

Moderator edit: Update subject for clarity 

Best Answer
0 Votes
5 REPLIES 5

‎04-29-2020 16:28 - last edited on ‎12-11-2025 05:03 by Fitbit Moderator

‎04-29-2020 16:28 - last edited on ‎12-11-2025 05:03 by Fitbit Moderator

@pagenplace It's nice to see you on the Community. Thanks for getting in touch about this. 

If you're still receiving the calibration message, plug your Ionic and set it on flat surface. Once you've done this, restart your watch and you should stop seeing the calibration message. 

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎04-29-2020 22:28 - edited ‎04-29-2020 23:25

In response to SilviaFitbit

‎04-29-2020 22:28 - edited ‎04-29-2020 23:25

The message was gone but has come back around an hour later but sensors still not working for heart rate,steps and sleep monitoring 

Best Answer
0 Votes

‎08-05-2020 15:30

In response to SilviaFitbit

‎08-05-2020 15:30

An update happened in mid June which fixed it all for about 10days and then heart rate monitor , steps and sleep tracking again stopped and battery  life went to zero in under 24 hours after recharging 

Best Answer
0 Votes

‎08-07-2020 17:59 - last edited on ‎12-11-2025 05:03 by Fitbit Moderator

In response to pagenplace

‎08-07-2020 17:59 - last edited on ‎12-11-2025 05:03 by Fitbit Moderator

@pagenplace Thanks for getting back. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎08-07-2020 19:01

In response to SilviaFitbit

‎08-07-2020 19:01

Thank you

Genny Heath
Best Answer