Ionic not charging.

[Azrunnernimi63]

Trying to recharge watch battery went dead not recharging 

Moderator Edit: Clarified Subject.

[SunsetRunner · Accepted solution]

Hi @Azrunnernimi63. Glad you found us here! If you can please let us know which Fitbit device you have, I’d be happy to try to help. 

[Azrunnernimi63]

Not recharging I have the Ionic Watch 

[SunsetRunner]

That’s a nice watch, @Azrunnernimi63. The first thing to try is to restart the Ionic. Instructions are here. Make sure you see the Fitbit icon when restarting. It may take 2 or 3 times.

If your Ionic will still not charge after the restarts, Turn your Ionic off. Tap here for instructions. Wait several minutes. Then turn it back on. 

Please let us know if this resolves the problem. 

[MarcoGFitbit]

Hello @Azrunnernimi63, have  a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around too @SunsetRunner, thanks for all your help.

I appreciate your participation in the Forums an for sharing your experience with us. If your Ionic is not charging, my best recommendation would be cleaning the gold contacts on both your Ionic and its charging cable first.

To clean the contacts:

•  Use a toothpick or a toothbrush with rubbing alcohol.
• Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion.
• If you use a toothbrush, dry with a cloth or tissue before charging.
• Soak a cotton swab with alcohol and press the swab to the pins of the charging cable carefully.

After that, try the troubleshooting steps recommended by @SunsetRunner and restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Azrunnernimi63]

Sorry it took so long to get back to you. My battery drain and it won’t recharge and I can’t turn it on it’s the Fitbit Ionic.

[MarcoGFitbit]

Hello @Azrunnernimi63, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.