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Ionic not charging

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‎04-03-2019 01:59 - last edited on ‎04-05-2019 12:47 by Fitbit Moderator

‎04-03-2019 01:59 - last edited on ‎04-05-2019 12:47 by Fitbit Moderator

Hi I recently bought iconic from Abu a

dhabi airport and now it’s not charging. I tried all the different ways, nothing happens. Where can I get it replaced in Mumbai India?

 

Moderator edit: Updated subject for clarity 

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‎04-04-2019 06:22

‎04-04-2019 06:22

Hi @Manish6528 - You don't mention what trouble shooting steps you've taken, so I've taken the liberty of posting a help article below. If you've gone through all of the steps to no avail, I suggest reaching out to customer support - the link is in my signature. Good luck!

 

https://help.fitbit.com/articles/en_US/Help_article/1190

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‎04-05-2019 12:50 - edited ‎04-05-2019 12:50

‎04-05-2019 12:50 - edited ‎04-05-2019 12:50

Welcome to the Community @Manish6528. Thanks for sharing where you bought your Ionic. I appreciate the troubleshooting that you've performed. 

 

I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email, they will continue assisting you. 

 

Thank you for confirming the troubleshooting that's recommended for him @Ozzie65. 

 

I'll be around if you need further assistance. 

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