Ionic not charging

[Cloudhopper]

Getting seriously down with Fitbit products now, this is the 3rd Ionic we have had and all have given problems. 

This one will now not charge, remains on 0% so no “resetting can be done? 

The help tips mean nothing right now, Agent support in this part of the world sucks, which cuts out that option!

Has anyone out there got any possible solution or viable suggestions?

Moderator edit: format 

[SilviaFitbit]

It's great to have you here @Cloudhopper! Thank you for the details that you've mentioned. I would like you to try charging it once again but this time change USB ports and if you get any display then you can try restarting it. 

Keep me posted, if after trying the above your Ionic is still not working; I can create a case on your behalf with our Support team. They can provide you with more options. 

I'll be around if you need further assistance. 

[Cloudhopper]

Hi Silvia,
I’ve tried everything time and time again, USBs, wall chargers, computers, power banks no luck!
The watch is absolutely without charge and nothing displays any more 🤷‍:male_sign:
Please do create an incident, it would be appreciated.
Regards, Dave.

Sent from Dave Shear

[SilviaFitbit]

Thank you for getting back and trying the procedure I've posted above @Cloudhopper. I'll be happy to create a case with Support, they will continue assisting you on this matter. 

I'll be around if you need further assistance. 

[Cloudhopper]

I wait in anticipation ......

Sent from Dave Shear