help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2019 12:02 - last edited on ‎05-31-2019 11:53 by Fitbit Moderator

‎05-30-2019 12:02 - last edited on ‎05-31-2019 11:53 by Fitbit Moderator

1 year and 23 days after the purchase of my ionic it died, will not take a charge, nothing.  I did all the advised solutions to reset and nothing.  Customer service said it's past the year warrenty (23 days) and they won't do anything other than give me a discount on a new one.  I will never buy this watch or any other product from fitbit again.  There are so many people having this same problem there should be a recall on the ionic watch!

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎05-31-2019 11:57

‎05-31-2019 11:57

Hello @marie-01 welcome to our Fitbit Community! I'm here to help you out with the difficulties experienced with your Ionic device.

 

Thank you for taking the time to share your experience with our Customer Support team and your Fitbit Ionic, I totally understand how frustrating this situation can be for you. Let me share that Fitbit is always striving to improve our products and services, therefore, the feedback that was submitted on your post is appreciated. For a better understanding of our Support team resolution, I recommend you to contact them back for more information and details, also, check our warranty policies here.

 

Let me know if I can do anything else for you. 

Best Answer
0 Votes

‎05-31-2019 13:36

‎05-31-2019 13:36

I just had the same thing happen to me...Ionic will not charge and will not work.  I can say that I've had it for almost 2 years before it stopped working, which is longer than some of the times I've seen in this forum and on several YouTube videos.  I worked with the Fitbit folks on chat to try to bring it back to life, but still not working.  The thing is that I really like the Ionic and will likely use the 25% discount that I was provided to buy a new one.  I just don't think these trackers should be "throw-aways"...meaning, "when they stop working they cannot be repaired, so throw them away".  There should be a place to mail them back to for servicing.

 

Best Answer
0 Votes

‎06-09-2019 11:35

In response to Jacko1963

‎06-09-2019 11:35

Hi @Jacko1963 welcome aboard, let me take a look to your post. My apologies for the delayed reply.

 

Thank you for sharing your experience with your Fitbit Ionic and our Customer Support team, my apologies for the difficulties you went through. Here at Fitbit we're always striving to improve the Fitbit experience, that said, the comments that were shared with us on your post are appreciated. Same as my previous reply, I recommend you to contact our Customer Support team again if you have any additional questions regarding the resolution that was given based on our warranty policies, I'm sure that they'll further assist you. 

 

I'll be here if you need anything else.

Best Answer
0 Votes