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Ionic not charging

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‎06-01-2019 21:34 - last edited on ‎06-02-2019 11:58 by Fitbit Moderator

‎06-01-2019 21:34 - last edited on ‎06-02-2019 11:58 by Fitbit Moderator

Really disheartened after reading the other forum posts.

 

Synced with 100% battery at 2:30am, by 7:30am completely unresponsive. Haven't been having any other issues, just woke up this morning and it was bricked. Left it on the charger all day, didn't make a difference.

 

Absolutely will not pay for another fitbit device after this experience. Guess I should be grateful I made it to the 18 month mark. 

 

Moderator edit: Subject for clarity 

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‎06-02-2019 12:00

‎06-02-2019 12:00

Hi @SavannahC thanks for bringing this to my attention, let me give you a hand with your unresponsive Ionic device and a warm welcome to our Community Forums.

 

I'm sorry to see that you feel in such way, I totally understand how frustrating this matter can be for you. If you haven't already done so, please check our troubleshooting steps from our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such steps include a restart process which was helpful for some users. 

 

I'll be here if you need further assistance. 

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