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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Donald33 nice to see you around. Sorry for the delay.
Thanks for all the steps that you've tried to connect your Samsung Galaxy J3 with your Ionic. You might be having syncing issues due to your phone's compatibility.
We're currently receiving feedback about different devices that are not in the official list. And our team is working hard to add as many devices as they can but in this case, we can't assure the Fitbit App will be working flawless with this model.
Our best recommendation is trying to set up and sync via computer/ laptop. You can also use any other compatible device. If you wish, you can try these steps with your phone too.
Let me know if you have more questions about it. 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Donald33! Please receive a warm welcome to the Fitbit Community! 
Thanks for letting me know that your Ionic is not charging. Let's try a couple of steps that might help to bring to life your Ionic.
I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion.
Please try to restart your Ionic after cleaning it. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?
Please take a look of these recommendations to charge your Fitbit too.
Let's give it a try and please keep me posted.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Donald33 nice to see you around. Sorry for the delay.
Thanks for all the steps that you've tried to connect your Samsung Galaxy J3 with your Ionic. You might be having syncing issues due to your phone's compatibility.
We're currently receiving feedback about different devices that are not in the official list. And our team is working hard to add as many devices as they can but in this case, we can't assure the Fitbit App will be working flawless with this model.
Our best recommendation is trying to set up and sync via computer/ laptop. You can also use any other compatible device. If you wish, you can try these steps with your phone too.
Let me know if you have more questions about it.
Best Answer