Hello @mlg762 thanks for bringing this to my attention, I'm happy to help you with your Ionic device and to give you a warm welcome to our Community Forums.
Seems odd that suddenly your Ionic stop taking charge, thanks for taking the time to troubleshoot your device prior posting. First, can you please let me know if the heart rate sensor green lights are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Since you already tried our restart process, I recommend you our factory reset procedure, which is completely different. To do so, please follow the next steps:
- On the device, hold all three buttons for about 10 to 12 seconds.
- When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
- When the device vibrates, release all buttons.
- Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
- When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
I'll be here if you need further assistance. Keep me posted.
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