Replacement not new!

[Becdeller]

Very disappointed Fitbit! I have just received my replacement ionic Adidas edition. Mine stopped working after only 10 days. Surely after that time and the cost of this device I should of received a new one?! The replacement is clearly not new. It has chips around the edge of the metal. I had bought a plastic protector for my original one and being that it was only 10 days old it was immaculate. This replacement certainly isn’t. I think next time I need a new device I won’t be going for Fitbit. There are plenty of other brands now! Just expected better from a big company like yourselves!!!

[RicardoFitbit]

Hello @Becdeller thanks for sharing this with me, I'm happy to assist you today. It's nice to see you again participating in our Community Forums.

Let me share with you that I've contacted our Support team regarding your replacement concern to receive further assistance directly with them. Please constantly check your email inbox for their contact, they'll be in touch with you soon to resolve this situation.

Don't hesitate to contact me back if you need anything else in the meantime they get in touch with you.