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Ionic not charging

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‎06-17-2019 22:01 - last edited on ‎06-18-2019 12:38 by Fitbit Moderator

‎06-17-2019 22:01 - last edited on ‎06-18-2019 12:38 by Fitbit Moderator

Hi, I've tried the 3 button trick and it won't switch on, battery wasn't low when I noticed it was not working, doesn't show anything while plugged in, less than 2 weeks old!

Do I take it back to Argos or what?

Thanks

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎06-18-2019 12:37

‎06-18-2019 12:37

Hi @Stuski thanks for bringing this to my attention, I'm glad to give you a hand with your Ionic and a warm welcome to our Community Forums!

 

Seems odd that suddenly your Ionic stop taking charge, thanks for taking the time to troubleshoot your device prior posting. First, can you please let me know if the heart rate sensor green lights are flashing or if it's completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your difficulties, process that you already tried before but I recommend you to try one more time after taking in consideration the information from the help article previously mentioned.

.

Let me know if you ave any additional questions, I'll be here.

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‎06-18-2019 21:25

In response to RicardoFitbit

‎06-18-2019 21:25

Hi Ricardo, thanks for the reply.

Ok so I tried several times and got no response, took it back to Argos for a refund / exchange, handed it to the lady and hey presto it switched on!

2 days of not working and then it just switches back on, unfortunately I had forgotten the lead so she wouldn't accept it but I will be returning to the store tomorrow to exchange.

Can't say I'm impressed as a new Fitbit owner, but I will give it a go with a new unit.

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‎06-25-2019 20:23

In response to Stuski

‎06-25-2019 20:23

You're welcome @Stuski thanks for your reply and update. Sorry for the delay in responding your post.

 

I appreciate all the information that was shared with me in your post, your understanding and patience are appreciated. Also, thanks for troubleshooting your Ionic. Don't hesitate to contact me back if you need further assistance with your new unit, I'll be here if you need anything else.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around!

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