help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2019 00:09 - last edited on ‎08-25-2019 18:01 by Fitbit Moderator

‎08-25-2019 00:09 - last edited on ‎08-25-2019 18:01 by Fitbit Moderator

Iconic started to be unresponsive (buttons not working) - watch face not turning on to tell the time etc. Now Iconic won’t charge - have looked at other topics and cleaned charging contacts etc but to no avail.

 

Help!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
4 REPLIES 4

‎08-25-2019 18:00

‎08-25-2019 18:00

Welcome to the Community Forums @Wolves1971! It's a pleasure to help you with your Ionic device.

 

First, I'd like to appreciate your effort and patience troubleshooting. To better assist you with this, can you please let me know if the heart rate green lights are still flashing? If you haven't already done so, please restart your Fitbit Ionic following the next steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted.

Best Answer
0 Votes

‎08-26-2019 04:56

‎08-26-2019 04:56

Dear Wolves1971,

 

The same behavior/problem occured with my Ionic some weeks ago and I also made the factory reset. However, after some more days of use, It stopped responding the touch screen and, next, died suddenly (it is not working anymore). Although I have tried everything (factory reset, charging a day long, and other procedures), nothing worked and the support team said that my device is out of warranty (only by 3 months); in other words, Fitbit has a frustration guarantee policy.

 

Regards,

Best Answer
0 Votes

‎09-03-2019 15:47

In response to eduardovk

‎09-03-2019 15:47

Hello again @eduardovk, thanks for your post. Your participation is always appreciated, my apologies for the delay in responding.

 

Thanks for sharing your thoughts and personal experience with us. Since you already received assistance with our Customer Support team, I recommend you to contact them back if you have any additional questions about the outcome of your case with them, they'll provide you with more information and details if necessary.

 

I'll be here if you need anything else.  

Best Answer
0 Votes

‎09-04-2019 08:02

In response to RicardoFitbit

‎09-04-2019 08:02

@RicardoFitbit, I am pretty sure that you cannot understand my frustration with this product, with the Fitbit brand, and even more with the support team. Instead of making this kind of vague and useless comments/answers, I suggest you to spent your time finding a REAL solution for all users complains. As it is very obvious, tons of users are facing the exact same problem. Stop speaking and do something REAL.

 

P.S.: I HAVE NOT RECEIVED ANY SATISFACTORY SOLUTION FROM THE SUPPORT TEAM YET.

Best Answer
0 Votes