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Hourly activity not showing correct information

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‎09-03-2019 19:24 - last edited on ‎09-04-2019 07:02 by Fitbit Moderator

‎09-03-2019 19:24 - last edited on ‎09-04-2019 07:02 by Fitbit Moderator

My ionic shows that I moved in 8 of 9 hours but dashboard ( in app) says ZERO. Just started this today. Steps are syncing correctly? Any ideas?

 

Moderator edit: Updated subject for clarity 

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‎09-04-2019 07:05 - last edited on ‎01-20-2025 08:15 by Fitbit Moderator

‎09-04-2019 07:05 - last edited on ‎01-20-2025 08:15 by Fitbit Moderator

A warm welcome to the Community @Annieknitter. Thanks for the details mentioned. 

I appreciate the time you took to report this situation. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-04-2019 08:35

In response to SilviaFitbit

‎09-04-2019 08:35

Thank you. I really rely on the feature and it’s disappointing to have it just stop working.

Sent from my iPhone
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